Because custom pieces are made to order, they are non-returnable.
In order to return a non-customized item you must contact us within 14 days of receiving your order. The item must be in the original packaging with all tags attached and in "like new" condition". If these requirements are not met, the request will be denied. If you return items that have been denied, the items will be returned to you at your cost. Once the returned product is received at our facility, a refund less the cost of original and return shipping will be issued within 10 days. Contact Customer Support at email@example.com for return instructions.
Items that cannot be returned for refund are items that are: Customized, Personalized, Clearance, Final Sale, Warehouse Sale, Last Call etc. If an item is returned to us that is not authorized for return or refund, we will attempt to contact you up to three times. If we receive no response after 30 days, you will forfeit your right to have the item returned to you.
We reserve the right to reject/refuse the refund for items that do not fit these qualifications. The customer will pay to have the items shipped back to them if items are sent to us outside of the time frame and/or not approved for return.
Damaged or Defective Product
We will issue a replacement for damaged or defective items, all we ask is that the customer contacts us within 14 Days of receiving the order. If the product is out of stock, a refund of the merchandise and shipping will be given. All original packaging must be kept until you are notified otherwise. Contact Customer Support at firstname.lastname@example.org.
Incorrect Items Received
Occasionally we make mistakes and might ship the wrong items. In this case, contact Customer Support at email@example.com within 14 days of receiving your order. A paid return label will be emailed to you to ship the incorrect items back to us. If the item is out Of stock, a refund will be given, otherwise the correct item will be shipped to you upon receipt of the incorrect item to our warehouse.
Sales & Clearance Sales
All sale prices are subject to change without notice. Items listed as Clearance, Final Sale, Last Call, Warehouse Sale etc. are Final Sale. No returns, exchanges, refunds, or store credits will be offered for these products. No exceptions.
Discount Codes and Promotions
Discount Codes and Promotions are offered for a limited time and only one discount code may be used per order. Discounts are not automatically applied to your order unless stated. The code must be entered at check out. If the discount code hasn’t expired and is valid with the items in your cart, the subtotal will be adjusted accordingly once entered. Discount codes cannot be combined with any other offer and cannot be applied to previous purchases. Additional exclusions and restrictions may apply.
Because items are made to order, an order may only be cancelled prior to the item being made. Once an item has been laser cut or engraved it cannot be changed or cancelled. Please refer to the Standard Returns section of the policy for returning orders.
Each new order will be shipped in the most timely manner possible, and in the order received. In-stock items will ship from our warehouse within 3-5 business days unless otherwise stated in the product description. Custom and personalized pieces are made to order and currently require 1-3 weeks to produce. Once your order leaves our warehouse, it should arrive in 2-5 business days. Shipping costs are calculated by weight and shipping address.
If an address is entered incorrectly, contact Customer Support at firstname.lastname@example.org as soon as possible so that a correction can be made. If the order has not shipped, we will make the necessary changes. We are unable to make changes once the order has been shipped and are not responsible for packages sent to incorrect addresses entered by the customer.
If the order is returned to us due to wrong or insufficient address, the customer is responsible for return shipping.
Lost or Stolen Packages
If an order does not reach the intended address and is deemed lost, we will contact the carrier and report the package so that an investigation can begin. If the order cannot be located, a new order will be sent to the customer within seven days.
We are not responsible for stolen packages once they are delivered by the carrier. We will contact the carrier to verify that the order was indeed shipped to the correct address, but the customer is responsible for contacting the local authorities to report stolen packages. We are not liable for stolen packages and will not issue a replacement or refund of the stolen items.